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Miniature Liquor Collection
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To
reassure our members with a more comprehensive understanding of
our services, information of different aspects is listed below for
your reference. As information is subject to changes at any time,
please check out our website regularly. The content of FAQ is in
two versions (English and Chinese). Any ambiguities raised, please
refer to the Chinese version. If the FAQ below does not provide
solutions to your problems, please e-mail to enquiry@miniaturehk.com
for enquiry, with subject "Enquiry FAQ". Our staff will
handle your enquiry and reply you promptly.
| 1. |
Do I need to register or login before
browsing or shopping on this website?
Answer: No. You don't need to register or login before
browsing or shopping on our website.
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| 2. |
What
can I do if I want to browse or select products from the web
site?
Answer: Please click the"Category"on the
left of the main page, select your favorite from "Select
a Category" and go to the relevant product's list.
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| 3. |
Where
can I check the items I have purchased?
Answer: To view your order list, please go to "My
Shopping Cart" where you can change the quantity of any
items at any time you like before payment.
| 1) |
Type
in the correct quantity for that item and click the
"Recalculate Total " button. |
| 2) |
If
you would like to cancel the order for a selected item,
simply click "Removed Selected" for that item. |
| 3) |
Click
"Continue Shopping" to return to the previous
store to continue your shopping. |
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4. |
| How
can I check out and complete the online-shopping? |
| 1) |
After
you have selected your favorite items and quantities,
please click "Checkout" button from "My
Shopping Cart". |
| 2) |
In
the checkout page, type in your contact and delivery
details, and then click the "Submit" button
to complete the order. |
| 3) |
Check
the information of the "Order Form". If no
mistake is found, click the "Confirm" button
to complete the purchasing procedures. |
| 4) |
If
mistake is found, please click "Reset" and
repeat step 2 and 3. |
| 5) |
An
order number will be shown immediately. Please mark
down this order number for future reference. |
| 6) |
Details
of your order will be sent to your registered email
account immediately. Please print out or save this as
a preliminary receipt.
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| 5. |
When
will my purchase(s) be delivered?
Answer: Once your order is confirmed, you will receive
an Email Invoice from us with a Waybill Number or Postal Receipt
Number for your future reference and for delivery tracking
purposes. Delivery times will depends on which delivery method
and destination countries you chose. Please read the "Delivery
Services" under the "Customer
Services" for more details.
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| 6. |
How
to settle payment for online shopping?
Answer: Different methods of payment are available
to you. Please read the "Payment
Methods" under the "Customer
Services" for more details.
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| 7. |
How
are the delivery charges in "My Shopping Cart" calculated?
Answer: We will estimate the net weight of each item
according to its total weight and packaging, of which the
information will be saved in our transaction system. When
you proceed to "Check out" under "My Shopping
Cart", the delivery charge will be calculated based on
the destination country and delivery method you specified.
Every time when you update the "Delivery Country",
the delivery charge will be recalculated. Please read "Delivery
Services" under the "Customer
Services" for more details on calculation of delivery
charges.
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| 8. |
Any other choices for overseas customers
who do not want to deliver the product by Speed post and Air
Parcel?
Answer: You can choose your desired delivery method
by selecting "Others" and fill in the delivery method
you preferred. We will then send you an email of your desired
delivery method and the order details for your backup. In
the email, the "Delivery Charge", "Total Amount"
and "Delivery lead time*" will be shown as [to be
determined]. Our customer services officer will send to an
email specifically to reply your delivery charge. Please print
out or save this as a preliminary receipt.
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| 9. |
Where
will be my personal information saved and how will it be treated?
Answer: All personal data provided will be secured
in our database with restricted access by authorized personnel
only. All personal information submitted to us will be used
for shopping and delivery purposes as well as direct marketing
of Hong Kong Miniature Liquor Collection. Under the Personal
Data (Privacy) Ordinance, you have the right to request access
to and correction of information about you held by Hong Kong
Miniature Liquor Collection. If you do not wish to receive
any promotional information, or if you wish to terminate any
services provided by our web site, please email us at enquiry@miniaturehk.com
or write to:
The Data Protection Officer
Hong Kong Miniature Liquor Collection
Unit C, 16/F., Century House,
No. 3-4 Hanoi Road,
T S T, Kowloon,
Hong Kong S.A.R.
*Customers'
information will not be disclosed without customers' approval.
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| 10. |
Product
prices
Hong Kong Miniature Liquor Collection
reserves the right to make changes without notice. You are
advised to check the prices on the "Order Form"
on that very day before taking order. |
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